Review Time
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift.The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated. However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation. In
It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet
Symmetry LiftWe were told delivery would be 6 weeks. Turns out that clock started after the elevator shaft was completed and inspected. Two months after that, not a word even though they had it on hand. We contacted them and they gave us a date and didn't show up. The next week they started installation. It has been in the house 2 weeks and a second repairman is working on it right now. I have used it exactly twice. My husband tried to once but it was still broken. The salesman never showed us a picture of what the thing would look like. The door they showed up with was not the one I saw online. The whole thing is hideous with bolts and steel plates covering holes all exposed.
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