arrowlift.com

4.8
4.8 Based on 301 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.8

/
5

301 Reviews

5 Star
87%
4 Star
7%
3 Star
4%
2 Star
1%
1 Star
1%

All Reviews

Filter Reviews

Review Time

Stuart
Nice Job

We appreciated the showroom, which enabled us to use the stairlift before we decided to buy it. The installation was very well done, and the technician thoroughly explained all facets of operation. It is working perfectly.

5
Date of experience: Oct 22, 2025
Michael & Johanna
Jake did an outstanding job and is a…

Jake did an outstanding job and is a superb tech.

5
Date of experience: Oct 22, 2025
Cindy
Prompt service

Called on a Tuesday & chair lift installed on a Friday! Great job! !

5
Date of experience: Oct 17, 2025
Walt
Good service

5
Date of experience: Oct 15, 2025
Jean
Great job

Great job. Friendly people to work with and a great product. Very satisfied.Thank you

5
Date of experience: Oct 08, 2025
Helana Elise
Ezra is the best technician

Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.

5
Date of experience: Oct 02, 2025
Sara Hoover
The installer was extremely knowledgeable on 10/01/25.

The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift.The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated. However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation. In

3
Date of experience: Oct 01, 2025
Penni Barger
It took longer than expected, lack of communication.

It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet

3
Date of experience: Oct 01, 2025
easterfire
Symmetry Lift Ugly and Not Working and Sales Experience Worse

Symmetry LiftWe were told delivery would be 6 weeks. Turns out that clock started after the elevator shaft was completed and inspected. Two months after that, not a word even though they had it on hand. We contacted them and they gave us a date and didn't show up. The next week they started installation. It has been in the house 2 weeks and a second repairman is working on it right now. I have used it exactly twice. My husband tried to once but it was still broken. The salesman never showed us a picture of what the thing would look like. The door they showed up with was not the one I saw online. The whole thing is hideous with bolts and steel plates covering holes all exposed.

2
Date of experience: Sep 23, 2025
TED YOUKER
Great service

Great service, everything went exactly as stated. Very easy to work with.

5
Date of experience: Sep 10, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More