I believed this service must be reputable since well-known retailers use them for HVAC. However, my list of negative experiences only grew. Interacting with them became so frustrating that I felt compelled to cancel my contract. I've never canceled a contract before, but their inadequate business practices, like installing without a permit, pushed me to this point. After obtaining the permit, they discovered that my entire crawlspace needed excavation, which they arranged without informing me. This required removing my floor. They promised same-day installation, but it took 3 days. They took out my working AC on a hot Thursday and assured me that the new unit would be installed the next day. Instead, the installers left on Friday, leaving us without AC until Monday night in sweltering heat. The owner reached out to apologize and promised a price reduction/credit on my loan, along with a check for $555 if I gave them another chance. I should have trusted my instincts. I let him persuade me to continue with the installation, but I never received the promised credit. This occurred 3 months ago, and I've called them 5 times without any callbacks. Additionally, don't expect after-hours service if you face an emergency. When the new thermostat they installed malfunctioned after a power flicker, I called for help. I was informed that they don't provide after-hours service but could send someone the next day, despite it being 20 degrees outside that night. I regret not canceling and choosing another company. I cannot recommend this service and am considering legal action to recover what was promised. After posting a review, I finally received the $555 check, but there's still no update on the $3000 credit to my account. Now that they have my money, they won’t respond. I received numerous calls when I wanted to cancel, but now, with my payment secured, they are unresponsive. Thankfully, I have everything documented, so hopefully, I can hold them accountable in court.
Claim your business profile now and gain access to all features and respond to customer reviews.
American Residential Services is a United States network of plumbing, and home and commercial heating and air conditioning businesses, operating under the trade name ARS/Rescue Rooter.
