Awful company, avoid unless you want to be ripped off. Item finally arrived after 6 weeks, damaged and not fit for purpose. I responded to an email I received wanting me to review on google reviews. I explained I was not happy to them, rather than going straight to putting a negative review online. What I got in return was a rude reponse, saying I should have noticed the defects when it was delivered (it was boxed up) and because it is assembled (it is a single shelf?) it cannot be returned. This is not in line with laws and selling regulations. They sell you a shoddy item and try and act above the law when you want to return it. A series of passive-aggressive emails followed, totally ruining my day. Shame on B&Q for allowing these cowboys to sell via your website.
Claim your business profile now and gain access to all features and respond to customer reviews.
