I recently had to cancel an order with Article after a deeply frustrating experience with their delivery partner, Ryder Last Mile. Despite multiple calls and a full week of waiting, my bedframe was never delivered - even after the driver showed up and then refused to complete the delivery for no valid reason.That said, I want to be fair: Article’s customer service reps were consistently kind, responsive, and professional. I truly appreciated how they handled the refund once I chose to cancel.My feedback is really for Article’s leadership: your furniture design and quality are beautiful, and I would genuinely consider shopping with you again — but only if you stop using Ryder. The delivery issues I faced seem systemic, and there are countless similar complaints online.Great products need great fulfillment. I hope management hears this, because Article deserves better.
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