This was my first and final experience with this service. I placed this order solely because the website promised delivery by Christmas Eve if ordered before the deadline. That promise was the only reason I went ahead with the purchase. Had I known it would arrive after Christmas, I would never have ordered it. I reached out to customer support on 12/17 and 12/18 to verify the delivery timeline and received nothing more than brief responses assuring me the ETA was unchanged. On 12/22, after not receiving a tracking number, I was initially told my order would be expedited for timely delivery. Later that same day, I was informed it was delayed and had missed the last shipping pickup due to production issues. Despite being told the order was expedited, the delivery estimate changed from 12/24 to 12/29. A Christmas gift that arrives after Christmas is not a Christmas gift. My parents are leaving, and I won’t even be able to give them the present I specifically ordered for this occasion. Refunding shipping or offering a discount is pointless when the value of the purchase depended entirely on timely delivery. This feels like misleading advertising—promising holiday delivery, providing reassurance when questioned, then quietly missing the deadline and retracting it afterward. If you're ordering a time-sensitive or significant gift, do not rely on this service’s deadlines or customer service assurances. This experience completely ruined what was supposed to be a meaningful Christmas gift.
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