I don’t understand why the store credit policy is so complicated. I received two fixtures that I can't use. They are in their original box, unused and sealed. I’ve read the return policy thoroughly. I opted for store credit for a future purchase. Why am I being asked to send a photo of cut wires when that is not a requirement listed? It’s misleading. However, since customer support insists on this, I will comply. I’m sharing this to make sure other customers are aware of the process.
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