Review Time
One of the lights came with broken glass straight out of the box, which was quite frustrating. I reached out to the support team, and although the representative was courteous, the resolution process required significant time and effort on my part. After providing photos and details, they eventually arranged for a replacement glass. While the issue was addressed, the overall experience was not as seamless or convenient as it should have been.
I purchased two ceiling fans from a retailer. One fan wouldn’t operate with the remote. After reaching out online and providing the requested information, I didn’t receive a response. However, after calling and discussing my concerns with a representative, they agreed to provide a new fan. Thank you!
One of the lights arrived with shattered glass right out of the box, which was quite frustrating. I reached out to the support team, and while the representative was polite, the process required a lot of time and effort on my part to get it sorted. After sharing photos and details, they eventually ordered a replacement glass. It was handled, but it wasn’t as smooth or convenient as it should’ve been.
I recently purchased a chandelier and couldn’t be happier! The design is modern, elegant, and enhances any room. The quality of materials and craftsmanship is outstanding - every detail feels premium. What impressed me the most was the after-sales service. The team was highly responsive, helpful, and went above and beyond to ensure everything was perfect. It’s rare to find a company that combines beautiful products with excellent customer support. If you’re looking for stylish lighting and a brand that genuinely cares about its customers, this is the way to go! Highly recommended!
I purchased an LED fandelier several months ago, and initially, it seemed like a great addition. Unfortunately, the remote stopped working, and the fan began making a loud buzzing noise. The company sent a replacement remote, but it didn’t fix the issue. After providing my details for the warranty process, I was informed that a replacement fan was on backorder. Now, months later, I was told a replacement was finally being sent, but I received another remote instead of a fan. At this point, I’ll be returning the fan to the retailer, as their return policy is excellent.
I don’t understand why the store credit policy is so complicated. I received two fixtures that I can't use. They are in their original box, unused and sealed. I’ve read the return policy thoroughly. I opted for store credit for a future purchase. Why am I being asked to send a photo of cut wires when that is not a requirement listed? It’s misleading. However, since customer support insists on this, I will comply. I’m sharing this to make sure other customers are aware of the process.
I purchased a pair of vanity lights directly. They were installed the following month, but a couple of months later, the fixtures began to flicker. I emailed my concerns and received a quick reply that a case was opened. They requested a picture, which I sent. Now, after repeated attempts through email and calls, I’ve received no response.
Claim your business profile now and gain access to all features and respond to customer reviews.
vidalux.co.uk
twigsandfigs.com
www.usedlighting.com
emsalarmsys.com
stepahead-renovations.com
aspinaloflondon.com
vinlighting.com
imperaitalia.com
fr.hudsonreed.com
edwardsandgodding.co.uk