I placed several orders with them & have received all but one. The order I haven’t received was placed on November 12,2025. My credit card was charged the $372.90 immediately & yet THREE MONTHS (3) later, I still have not received my items, nor a refund. I’ve sent them emails that have largely been ignored & when I called their customer service number listed on their artiplanto.com website, I get a recording saying the number you called “cannot be completed as dialed”. I’ve sent another email today asking for either the product I’ve paid for or a refund. I also attached the original order receipt with my email so there can be no misunderstanding whatsoever over this matter. If they respond & actually resolve this ongoing issue, I will absolutely update this review. Between my emails not being answered & now their number being out of service, I’m truly feeling both frustrated, disappointed & like I’ll never get the product or a refund. And that’s a shame because the 7 plants that I previously ordered from this company were delivered as promised & without issue.
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artificial plants and home decor