Review Time
I ordered the Milo artificial snake plant (Sansevieria) on February 8. It’s now February 28, and the order still hasn’t even entered the shipping stream.
Two days ago, I was sent a UPS tracking number—except UPS confirms they haven’t received a package at all. For context, I live in Canada… the same country the company operates from. This is not an international logistics mystery.
I’ve contacted Artiplanto twice for a clear update. I did receive replies—but both were identical, one-line, copy-and-paste responses that neatly avoided answering any of my actual questions.
At this point, I’m cautiously optimistic the plant will eventually arrive and look passable. But let’s be honest—my expectations have dropped considerably. The experience so far doesn’t come close to their bold claims about customer satisfaction and timely shipping.
Final verdict pending.
Assuming the product ever shows up.
I ordered the Milo artificial snake plant (Sansevieria) on February 8. It’s now February 28, and the order still hasn’t even entered the shipping stream.Two days ago, I was sent a UPS tracking number—except UPS confirms they haven’t received a package at all. For context, I live in Canada… the same country the company operates from. This is not an international logistics mystery.I’ve contacted Artiplanto twice for a clear update. I did receive replies—but both were identical, one-line, copy-and-paste responses that neatly avoided answering any of my actual questions.At this point, I’m cautiously optimistic the plant will eventually arrive and look passable. But let’s be honest—my expectations have dropped considerably. The experience so far doesn’t come close to their bold claims about customer satisfaction and timely shipping.Final verdict pending.Assuming the product ever shows up.
I placed several orders with them & have received all but one. The order I haven’t received was placed on November 12,2025. My credit card was charged the $372.90 immediately & yet THREE MONTHS (3) later, I still have not received my items, nor a refund. I’ve sent them emails that have largely been ignored & when I called their customer service number listed on their artiplanto.com website, I get a recording saying the number you called “cannot be completed as dialed”. I’ve sent another email today asking for either the product I’ve paid for or a refund. I also attached the original order receipt with my email so there can be no misunderstanding whatsoever over this matter. If they respond & actually resolve this ongoing issue, I will absolutely update this review. Between my emails not being answered & now their number being out of service, I’m truly feeling both frustrated, disappointed & like I’ll never get the product or a refund. And that’s a shame because the 7 plants that I previously ordered from this company were delivered as promised & without issue.
This company is straight up a scam. I ordered two artificial plants from them and shipping was incredibly delayed. I finally received one and it is nothing like the photo. The plant in the pictures on the website looked so much more realistic. What I received is a plant that isn't even three size I ordered, looks incredibly cheap and fake, and can't even stand up on is own because it is so top heavy. I reached out to customer service and they informed me that shipments to the US or purchases that were on sale are all final sales. They have tons of clearly fake 4 and 5 star reviewes on their site. After looking online to see if this is the norm, I see that it definitely is. Buyer beware.
After reviewing all of the other terrible reviews and not having my order shipped either, plus the lack of communication…I highly recommend NOT buying from them and also reporting them for fraud. This business needs to be shut down it seems. It’s 2026…we need to stop scamming people and working together. This is ridiculous they do this. Do not buy from Artiplanto
DO NOT buy anything from this company, complete scam. I ordered a rug, was told for a month it was in production and shipping information would be provided, than I get an email to say they decided to no longer produce rugs. Promised a refund, still haven’t got it weeks later, thank goodness I put it in visa! This will likely get deleted, but I will post where ever I can! The better business bureau does not recognize this as a company and has received many complaints. It’s a SCAM or the worst customer service ever!
I wish I could give a zero. They don't even deserve 1 star. I received my terribly cheap looking plant and contacted them for a refund. They said they don't give refunds but could exchange it. I sent them photos of it and the plant to be exchanged and then crickets. Totally ghosted me. I've left about 10 voicemails- this obviously is a fake line, no one answers and repeated emails. They've just disappeared on me. Lesson learned to dig deeper online for reviews before purchasing. "Their website looks so legit". AVOID and save your money.
ARTIPLANTO - Artificial Plants and Rugs - DO NOT RECOMMEND!!I ordered from this company on October 24, 2025. Two matching rugs (one, 8x10 and one 10' runner). No commitment time for delivery. Given I'm located in Toronto and their location is Quebec, I was hoping for a quick delivery -not the case. When they finally arrived after multiple followups with their online chap agent AND here is my experience......Packaging, just a plastic bag for each. The runner packaging was damaged and dirty and it transferred to the back of the runner inside.I opened the runner first and it was a complete fail. Wrong color, wrong pattern, extemely cheap quality. Looked like screen printing on a cheap ('washable') backing.Opened the 8x10 next, again, complete fail. Wrong color, wrong pattern BUT the kicker was that it didn't even match the runner they sent!!!THE SMELL - wow! It wreaked!! Smelled like plastic and oil mixed together. Couldn't wait to get it out of my house! I literallly had to seal the plastic back up with packing tape and remove the items to my garage until I received instructions for how to return.After MULTIPLE followups and provisioning/proof of pictures of the received product, i was told that due to the product being 'defective' I could dispose of them with a commitment for a full refund.I am happy to say that as of Dec 6, 2025, I did receive a refund in FULL. I suspect it's because they sent the wrong product.However, please note their website is ALWAYS on sale and if you read their RETURN policy, it does state that discounted items are only available for exchange not refund.... so I got lucky I guess.Communication is HORRIBLE. On one of my initial phone calls, they hung up on me after I gave them my Order number because it didn't have the expected alpha characters at the beginning. That's when I started to get really suspicious about th legitimacy of this company.Overall, I would not recommend them at all. I did eventually get wonderful rugs and service from Tumble Rugs - go check them out instead!!
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