ARTIPLANTO - Artificial Plants and Rugs - DO NOT RECOMMEND!!I ordered from this company on October 24, 2025. Two matching rugs (one, 8x10 and one 10' runner). No commitment time for delivery. Given I'm located in Toronto and their location is Quebec, I was hoping for a quick delivery -not the case. When they finally arrived after multiple followups with their online chap agent AND here is my experience......Packaging, just a plastic bag for each. The runner packaging was damaged and dirty and it transferred to the back of the runner inside.I opened the runner first and it was a complete fail. Wrong color, wrong pattern, extemely cheap quality. Looked like screen printing on a cheap ('washable') backing.Opened the 8x10 next, again, complete fail. Wrong color, wrong pattern BUT the kicker was that it didn't even match the runner they sent!!!THE SMELL - wow! It wreaked!! Smelled like plastic and oil mixed together. Couldn't wait to get it out of my house! I literallly had to seal the plastic back up with packing tape and remove the items to my garage until I received instructions for how to return.After MULTIPLE followups and provisioning/proof of pictures of the received product, i was told that due to the product being 'defective' I could dispose of them with a commitment for a full refund.I am happy to say that as of Dec 6, 2025, I did receive a refund in FULL. I suspect it's because they sent the wrong product.However, please note their website is ALWAYS on sale and if you read their RETURN policy, it does state that discounted items are only available for exchange not refund.... so I got lucky I guess.Communication is HORRIBLE. On one of my initial phone calls, they hung up on me after I gave them my Order number because it didn't have the expected alpha characters at the beginning. That's when I started to get really suspicious about th legitimacy of this company.Overall, I would not recommend them at all. I did eventually get wonderful rugs and service from Tumble Rugs - go check them out instead!!
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artificial plants and home decor