I ordered a $513 rug on January 1st, but it never arrived, and I was never informed of any delays. I contacted customer service to cancel the order since it took them so long to deliver. They assured me that I would receive a cancellation email and a refund within 7-10 business days. However, I’ve received neither the email nor the refund, and the rug is still missing. Now, I can't seem to get a response from customer service at all.
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artificial plants and home decor