I don’t usually leave online reviews, but I have never experienced customer service as poor as this.I ordered an Artipoppe for my upcoming flight to Dubai and was sent the wrong colour — not the one I selected and paid for. When I contacted customer service to resolve the issue, instead of receiving help, I was met with dismissive responses, gaslighting, and policies that appear to contradict my consumer rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.As a customer, I expect to receive the item I ordered. When a mistake is made, I expect a straightforward resolution — not resistance or attempts to deflect responsibility. This experience has been extremely disappointing and unnecessarily stressful ahead of my trip.
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Artipoppe, leading motherhood into an era of consciousness, freedom and elegance worldwide.
www.artipoppe.com
