Review Time
Such a fantastic customer service experience! I needed to make a return and they made the entire process so easy and stress-free. It means so much when a company genuinely cares and goes out of their way to help. I’ll definitely be shopping here again!
Such a fantastic customer service experience! I needed to make a return and they made the entire process so easy and stress-free. It means so much when a company genuinely cares and goes out of their way to help. I’ll definitely be shopping here again!
Fantastic quality..! You really feel that it is a luxury brand. Besides luxury has this carrier been an absolute essential for our baby. The Zeitgeist gives so much comfort to us and our baby and it’s very easy to use. Finally my hands back to get things done around the house
I don’t usually leave online reviews, but I have never experienced customer service as poor as this.I ordered an Artipoppe for my upcoming flight to Dubai and was sent the wrong colour — not the one I selected and paid for. When I contacted customer service to resolve the issue, instead of receiving help, I was met with dismissive responses, gaslighting, and policies that appear to contradict my consumer rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.As a customer, I expect to receive the item I ordered. When a mistake is made, I expect a straightforward resolution — not resistance or attempts to deflect responsibility. This experience has been extremely disappointing and unnecessarily stressful ahead of my trip.
One of the worst carriers I’ve ever experienced really uncomfortable to wear and also to fit a child on. at this price mark it should be the Rolls-Royce unfortunately it is worse than a non-starter. I have given two stars because when I initially bought it, I was tempted to send it back but the wife insisted on keeping it for the design. Unfortunately design does not help with the practicality of carrying a child and not have something stabbing into your shoulder.I’ve given an extra star because the customer service did offer to take it back with full refund and pay for postage which is very nice. I should’ve taken them on the offer.There are other more comfortable easier to use cheaper carriers on the market, which are both practical and comfortable
I was sent a carrier with the waist strap attached the wrong way and having not even used the carrier the fabric already had pulls in it. I contacted customer service and was responded to by Stella who sent me a series of DIY videos to correct these issues - so I have a newborn, pay £400 for a carrier to make my life easier and now they want to give me DIY tasks?! Im returning the carrier needless to say but even the returns process is painful, you have to print a load of paperwork to include in the order and physically drop it off at fedex… the least they could do is offer a collection service.
Missing strap - Poor Customer Service Ordered an Artipoppe carrier back in March 2025 for baby due in May 2025. The other day we attempted to place our daughter front facing, and after consulting the Artipoppe website we realised that the front facing support strap was not included in our original package. I emailed customer service regarding this, who sent me a link to buy the strap, and told me that as so much time had elapsed that they would not be able to replace it free of charge. I explained how my daughter was not yet big enough for front facing, and how I have double checked the original packaging, how I live in a tiny home with very little belongings, and that it 100% is not there. I pushed back again, referencing EU online shopping legislation but again received no help from customer service. Finally after asking for my complaint to be escalated, the agent offered to send a replacement strap but that we need to to pay, wait for it - €16 for delivery. How ridiculous that an organistion as large and as profitable as Artipoppe are looking for 16 euro to ship a tiny package from a warehouse I'm assuming based in eastern europe to Ireland. This type of thing would be expected from a company that is in financial trouble. Artipoppe, Bugaboo corporation, are you going under?This experience has left such a bad taste in my mouth, will not be recommending to friends and family.
I absolutely love my Artipoppe carrier – it is by far the most comfortable, stylish, and beautifully crafted carrier I have ever owned. The quality is outstanding, and it makes daily life with my baby so much easier while also feeling like a true luxury item.What impressed me just as much as the product itself is the exceptional customer service. When I recently experienced an issue with my carrier, the Artipoppe team responded incredibly quickly, with kindness and professionalism. They were very generous and accommodating, and the process of examination and replacement was smooth and efficient.It is rare to experience such a high level of care and commitment to customers. I feel deeply valued as a client and will continue to recommend Artipoppe to all parents I know.Thank you for creating not only such an amazing product, but also such a thoughtful and supportive customer experience!
I wanted to love this brand, but my experience has been a nightmare. I paid over $500 for one of their carriers, and FedEx marked it “delivered”—but I never got it. No signature, no package.I contacted Artipoppe immediately with proof from FedEx that I never received it. Their response? “Check with your neighbors.” That’s it. Weeks later, after multiple emails, they refuse to refund or replace my order, even though under EU law the seller is responsible until the item is actually delivered to the buyer.For a “luxury” brand, their customer service is shockingly bad. No accountability, no effort to help. I’m now filing a chargeback with my bank and reporting them to consumer authorities.If you’re considering buying from Artipoppe, think twice. If anything goes wrong, you might be left with nothing but copy-paste replies and a big loss.
Claim your business profile now and gain access to all features and respond to customer reviews.
Artipoppe, leading motherhood into an era of consciousness, freedom and elegance worldwide.
www.artipoppe.com
