Missing strap - Poor Customer Service Ordered an Artipoppe carrier back in March 2025 for baby due in May 2025. The other day we attempted to place our daughter front facing, and after consulting the Artipoppe website we realised that the front facing support strap was not included in our original package. I emailed customer service regarding this, who sent me a link to buy the strap, and told me that as so much time had elapsed that they would not be able to replace it free of charge. I explained how my daughter was not yet big enough for front facing, and how I have double checked the original packaging, how I live in a tiny home with very little belongings, and that it 100% is not there. I pushed back again, referencing EU online shopping legislation but again received no help from customer service. Finally after asking for my complaint to be escalated, the agent offered to send a replacement strap but that we need to to pay, wait for it - €16 for delivery. How ridiculous that an organistion as large and as profitable as Artipoppe are looking for 16 euro to ship a tiny package from a warehouse I'm assuming based in eastern europe to Ireland. This type of thing would be expected from a company that is in financial trouble. Artipoppe, Bugaboo corporation, are you going under?This experience has left such a bad taste in my mouth, will not be recommending to friends and family.
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Artipoppe, leading motherhood into an era of consciousness, freedom and elegance worldwide.
www.artipoppe.com
