This is a very strong warning to you. Do NOT buy from Artisio under ANY circumstances The Reasons:1. They will send you very cheap imitations of what you think you are buying (e.g. 100% synthetic rather than 100% cashmere wool detailed on their website) and therefore they knowingly ship goods which are not the same as they advertise and which are against the trades description act. They know they are doing this but continue the sham on innocent purchasers.2. They go very very quiet when you request a refund. 3. Unless you are firm or threaten them with lodging a claim through the UK Citizens Advice Bureau for fraudulent activity and also with the Financial Conduct Authority for getting your money back, they will not respond to any email requests for a refund. Their telephone contact is based in Albania (not a UK free service) and there is no answer when rung. 4. Their returns address is just a serviced office (shared with many other companies) in London, not a warehouse facility so this should ring alarm bells to you.5. It is only because of threatened litigation against Artisio and also sending an email to the serviced office building provider in London where Artisio have paid for a mail collection point asking them to get Artisio to contact me that I believe they made contact and finally granted me a refund6. Beware you will NOT be refunded your initial postage paid on making the order and neither will you be refunded the cost of returning the goods to the London returns address even though it is entirely their fault for shipping goods which are fake and not as described on their site. Secondly, if you do manage to get their permission to send good(s) back they require you to return the package under a ‘tracked’ service which is expensive. If you don’t, they are likely to say they never received the goods. This is another way of making the poor customer feel it’s ’all too difficult’ to bother to go through the ordeal.7. It’s incredibly painstaking and aggravating to get any response from them.8. They prey on the fact that they ship fake goods and then make it exceptionally hard (including not answering numerous chaser emails from the customer) to try and get your money backArtisio should NOT be allowed to operate, they are deceitful and dishonest and their operation is a complete SHAM.
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