Was promised that the deposit would return 40 days after our move out date, I emailed the finance team around that time and they advised me that it still had not been 40 working days and told me to wait until 16/02/2026. The deposit still was not refunded on this date and I sent emails to find out what was happening. I asked what deposit scheme the deposit was held under and “Cheryl” from the finance department stopped responding and has not responded to my emails since. When we contact via mobile and get through to the finance department, they either keep me on hold for over 2 hours or they hang up as soon as they answer so I don’t get to speak to them. From looking at other reviews it looks like this is a common scam that they are involved in, stealing innocent tenants deposits. Rent was paid every month and the deposit was originally paid the same day as the viewing. They are quick to take your money but slow to return it because they’re thieves. I have spoken to Citizens Advice and will be taking them to small claims court and their director as well as Ealing council will be informed. I advise that nobody books a studio with this company unless you want to lose your money. There has been zero communication regarding the deposit and we still have not received a penny. They take advantage of tenants and the building is also neglected (Standard Road), reports were made about the cleanliness of the common spaces and the bathrooms and they advised that they have a cleaner there once a week. I have never seen cleaner in the building and noticed the same big ball of dust and hair on the stairs in the same exact place for weeks, just showing how filthy the building was. The bathrooms are cleaner in Asda and McDonald’s than the bathrooms in the studio, mould on the walls, dirt all over the floor, overflowing sanitary bins, no toilet roll, filthy sinks, it’s disgusting. They’re stealing deposits and not even pouring it back into the business. They will not be getting away with this.
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