I would strongly advise exercising caution before entering into business with this company.Our experience began when we dealt with John Buena and his colleague, Chaz, regarding a unit at their Oxgate building. We were offered the unit at a discounted rate on the condition that we paid a deposit within 3–4 days. Before proceeding, we requested a second viewing of the unit, which was not arranged. We also asked for updated images of the unit, but these were never provided.During phone conversations, we were reassured that the deposit would be refundable and that images would be sent the following week. Based on these assurances, we proceeded with the deposit payment. However, once the deposit was made, communication from their side ceased. A contract was eventually sent to us, and we raised several queries regarding its contents. Despite multiple phone calls, emails, and text messages, we received no response.Our proposed move-in date was 03/01/26, yet there was no communication or confirmation from their team. Due to the lack of clarity and unanswered concerns, we did not sign the contract.By February, having still received no meaningful communication, we formally requested a refund of the deposit. It is important to note that no contract had been signed at this stage. On the same day as our refund request, John contacted us to state that the deposit was non-refundable under the terms of the contract. However, as mentioned, no contract had ever been signed.Despite repeated attempts to resolve the matter amicably, we have received no substantive response to our queries, nor have we been provided with the requested images of the unit to this day.We are now forced to escalate the issue through the other channels. Based on our experience, we would recommend that others conduct thorough due diligence and ensure all documentation and communication are clear and complete before making any financial commitment.S Ghimire & A Shaikh
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