I am currently undergoing a very stressful and long email with someone called Alli.
Long story short, I’ve noticed that I was being charged the same monthly plan after downgrading it.
They play with your time, the plans prices is not clear and misleading when you go to your profile on your website.
Their business model seems to exploit customers that are busy to keep up with price changes, the charges and the long email exchanges.
I’ve even received an email saying “as we haven’t heard from you, we will close this case” WHILE I WAS STILL WAITING FOR THEM TO RESPOND. JOKE.
I’ve emailed back now asking for a phone number, it’s embarrassing how difficult they make things for people to give up and leave them alone.
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