I purchased the AI Suite plan because the pricing page clearly displayed:
16,500 credits – ~103 videos / ~1650 images / ~3 hours of voiceovers
This representation strongly influenced my decision to subscribe.
However, after generating just one image, approximately 300 credits were deducted immediately. When you calculate it:
16,500 ÷ 300 = 55 images
That means under real usage conditions, the total output is nowhere near the advertised ~1650 images.
When I contacted support immediately (after generating only one image) to cancel and request a refund, they refused. Later, they introduced a completely different explanation claiming the plan provides “up to 550 images,” which was not clearly disclosed at the time of purchase and contradicts the earlier ~1650 figure.
So now there are three different numbers:
~1650 images (advertised at purchase)
Up to 550 images (claimed later by support)
~55 images (based on actual credit usage)
This is extremely confusing and feels misleading.
Even though I contacted them immediately after minimal usage, they denied the refund and simply disabled auto-renewal instead of resolving the issue.
The platform itself may work, but the credit transparency and refund handling are very disappointing. If you're considering this plan, carefully review how credits are actually consumed before purchasing.
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