artsabers.com

Thumbs Down

I purchased the Setelle Shan staff from Artsabers back in February of this year, and I’d like to share my experience. The shipping was quick. I received the saber within a week and a half, shipped from Hong Kong. Out of the box, one of the hilts buttons were defective. I contacted Artsabers requesting help. Their responses would come once every 24 hours or so. They sent me instructional videos so I could try to fix the saber myself. After disassembling the saber, I discovered that the upper portion of the chassis, which has the button board, was defective. A piece of plastic had broken off from the inside along with the retention screw that holds this part of the chassis in place. I took videos of this, and sent them to Artsabers. Again, having to wait 24 hours for a response, they sent me a photo of the chassis asking me to look for missing screws. At this stage, I requested an exchange, or a refund. They did not respond this time. So, I left a comment on a review of this specific saber. The YouTuber was kind enough to contact Artsabers on my behalf. i did not ask him for help, but he did anyway. I received an email from Artsabers informing me that they would send a new chassis. This of course would require me to re wire the top part of the chassis to the emitter. In my opinion, this was unacceptable. I responded requesting an exchange. Their response, again a day later, provided me with contact information for a repair man. They do not pay for shipping. So I had to ship my saber off to have it repaired. It was just returned to me the other day, after a month turn around. Not once during my email exchanges with Artsabers did they apologize, or take accountability for their defective product. Not once. If it hadn’t been for a kind YouTuber, I would have been stuck with a $350 paper weight. What do you guys think of this? Based on my experience with Artsabers, I would not recommend them. Thumbs down.

Date of experience: Feb 25, 2025