arvenandvale.com

2.6
2.6 Based on 20 reviews

...

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Graham
Fake UK listing for Chinese warehouse company

Promotes itself as a UK company based in Colchester but ships products from China and took ~10 days to arrive. Ordered a wool over-coat but received a cheap 100% polyester version. Cut and seams not of high quality either. When requested to return was constantly offered an increasing discount amount rather than the return details. When finally managed to get passed that informed returns had to be sent to China with a thinly veiled 'threat' that any issues with the return (getting lost in transit, damage to the item in transit etc) would result in no refund. Reported to trading standard and raised issue with credit card company for a full refund.

1
Date of experience: Jan 21, 2026

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