This company is a scam, they take your money every month and they don't stand behind their name. I've been paying for several years. My AC would not come on, it was a hot day in the middle of March and nothing would come on. So I called them, had to pay over the phone $125 service fee and was told someone would call me in 24 to 48 hours. After the 2 days I still had not heard anything from them, so I called them back. I get a text about a local company that was not familiar with me so I read the reviews and they were terrible, so I called ARW back and informed them I wanted someone else because of the reviews, so I get another text from another company I had never heard of locally and I have lived in this area for 10 years. Again terrible reviews. I called ARW back and asked if I could use someone I knew of locally and was put on hold and she sent me another text of another company with terrible reviews. By now I am seeing a pattern, ARW does not want well known companies because they would have to pay out more so they send you these subpar companies hoping you will be satisfied. When ARW sent me the last company I called them after 48 hours. Guy said he could be out the following Friday 3/20/2026 between 10am to 12pm. He did not show and did not call. I called him and he did answer and looked at his schedule and said I scheduled you in the wrong slot I can be there in an hour. I informed him that I was not available in an hour so he said he would be out around 3:30 to 5pm I agreed to that time. He shows up at around 5:30, goes out side and looks at the outside condenser/compressor, tells me I am out of freon and charged me $300 more. I asked him if he was going to check the inside unit and he sees no he doesn't need to look at at it but if I insisted, he would, I insisted so he took the panel off and I saw rust and wetness and he tells me its normal. I don't think that's normal. So the AC ran for about 30 min then shut off. The following day was the weekend so I knew no one would be answering the phone. I called the following Monday and told ARW the AC was not fixed and was told they do not cover freon and furthermore they had not received any paper work for the guy who had been here the previous Friday. I waited for ARW to call me back with anything they could help me with and they basically closed the claim. I called a company I was familiar with and they came out on Thursday 4/9 checked inside unit and outside unit and found a leak in a coil and by the way, the guy who put the freon in did not cover the openings where he put the stuff in and it ran out into the ground. I wonder what the Enviromental Procection agency will have to say to that. Please Please do not use this awful company.
Claim your business profile now and gain access to all features and respond to customer reviews.
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home.
What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most.
With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security.
We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners.
Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.See more
