I have read your response. The issue is that your determination on how you make up your decision was never discuss during my conversation with your customer service representative. Never explained that you have to pay up front for the claim to be processed then you make the determination to give a buy out versus replacing the unit. I understand that you have an agreement with GE to discount items so my belief is that you want your customers to take advantage of your partnership with GE, but you have to admit 300.00 as a buyout is a joke for compensation for a refrigerator. Replacing the refrigerator would have been the right thing to do. It took 3 weeks to receive the buyout payment, did you expect someone to wait 3 weeks without having a refrigerator. I look at it as I only received 175.00 since I paid 125.00 for nothing. I have already spoke to someone that gave me the same response as the response given in my initial review. Stay away from this company. I gave a 1 because there call center answers in a timely manner.
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