AVOID THIS SCAM COMPANY AT ALL COSTS! In owning 8 houses over 24 years, I’ve never worked with such a dishonest and unethical company as ARW is. They create plans with terms and conditions so restrictive that very few people can comply in breakdown situations, and the reviews reinforce my experience. For us it began with purchasing a warranty and finding out the pool wasn’t covered. We called on a recorded line and made sure to add the pool coverage that was missed. Then the pool heater breaks down. We file a claim and are told there is no coverage, of course after charging us the “claim processing fee.” They apologized and were happy to add it but still required the 30 days wait and refused to cover the pool heater that would have been covered had their employee done his job. Nope… he was new and made an error but the terms and conditions still apply. I paid to add the coverage and purchased a $4500 heater. Then we have our a/c go out in July. Paid the processing fee and the no name vendor they used selected some unknown person after person with appointments rescheduled over 3 weeks away. I inquired about using my own provider. They said yes sent a laundry list of items needed to use my own provider. I followed every step and the claim was denied due to fine print interpretation that did not align with what the technician actually said was wrong. I had to pay for the repair out of pocket. Of course they kept my fee again with zero reimbursement. Most recently our furnace went out in the middle of New England winter. Since ARW does not have any HVAC providers in the area willing to accept their calls, I went back and followed every step of the process to use my own provider. The blower motor failed and is obsolete requiring the entire hydronic air handler and a/c to be replaced for $13,000. The policy limit is $1,500. Pretty cut and dry that coverage exists regardless of when I notified them. Sent in all the details with pictures of the failed unit. Claim denied again because I allegedly didn’t notify them before the work was done. Uh, yeah, because my water lines were already frozen and it needed to be done asap. I did, however, provide every detail needed to determine coverage. Again, ARW is a scam organization that works to find every reason to deny reasonable claims. Do not purchase. They are rooted in taking advantage of people in the most vulnerable times of need. To further the chuckle, they sold us water and sewer line protection too as part of the package” but we have well and septic. Despicable!Edit: ARW’s responses are canned and disingenuous as shown in reviews. No backdating was offered or coverage would have been extended as the original wait period had come and gone. They are not learning anything other than profiting from unreasonable practices.
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At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home.
What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most.
With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security.
We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners.
Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.See more
