Worst experience i ever had. No communications, no call back, no fallow up. I had to call every hour to see if its going to get deliver and agent is just confuse of what going on. Just bad customer service. Next day i call to get a refund and the agent say that the hauler was there and try to call me so he left becuase i didnt answer, trying to say that the hauler came by twice and i didnt answer the phone. And both time that hauler was supposedly at my house calling me, i was in the phone with ASAP agent telling them where is my porta potty. I was calling ASAP every hr to get an update. Turns out ASAP gave the hauler a wierd as 10 digit number to call me, trying to say that ASAP was in contact with the hauler the whole time. Agent noted down that the hauler was in contact with them every step of his way but when i was blowing up there phone every hr demanding if they are dropping it off, the agent was just confuse of the what the situation was. Couldnt give me a straight answer. Just terrible customer service, terrible just terrible. The phone number that was given to hauler look like an account number that the agent copy and pasted. And Im serious the area code doesnt match any area code in the US. I was looking out the whole time and didnt not see any hauler stop at the street trying to call me. Funny thing is that ASAP agent say that i do not need to be present for delivery but hauler left because i didnt answer the phone. I mean i even made room and give strict and direct instruction to put it in thr drive way, it oviously is a no brainer. I told the agent the drive way will be clear and put it anywhere in the drive way as you feel its best to put it. Im starting to think this company is a scam or Just bad work practice or there customer representative just dont give a shit about there job because alot of mistake and alot of confusion and alot of bad communication was made on there end. Now they say i can lose a percentage of my refund because they coudnt get my orders right. To be the one to do me dirty and do a bad undelivered no show job and they can still eat a percentage of the refund. If anything i did more work than ASAP i had to do all the calling and trying to coordinate trying to get updates. I will never use this service again. Look like a dont give a rats ass business attitude. If i can put negitve death star i would but say i have to put a 1 star.
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
