I schedule for ASAP to deliver toilets to a remote campsite in Moab, Utah for a trip of 200 people 5 weeks prior to the event date. Initially scheduling was easy enough. The person I spoke with was kind and well spoken, but it was clear there was an issue with the company because they had information in there system attached to my phone number that was not me or ever associated with my organization. It was uncomfortable to think I was giving them contact and payment information when there information is so mismanaged. Then I never received any confirmation of payment, delivery date, or any evidence that I spoke with them. I was concerned I was working with a fraudulent company so I called them within 24 hours (just in case the email confirmation was delayed.) They informed me they still had the wrong contact information despite me walking through every email and number with them. Once contact information was 'corrected' I didn't receive any confirmation or follow up emails in preparation of the trip until THE DAY BEFORE where they told me they were going to put me on a wait list for delivery. I told them I wasn't sure I wanted to be on a wait list because I don't know how long the wait list is (hours? days? weeks?) and they said if I was on the waitlist I would be charged even if they don't deliver on my dates. I asked for the haulers' information so that I could contact them and ask about how the waitlist works and what I could expect and they refused. I insisted that I required that information before I could agree to moving forward. They still refused but said they would call the hauler. 6 hours later they called me back to tell me I wouldn't receive the delivery for TWO WEEKS! I CANNOT understand how a company would agree to provide services that THEY NEVER CONFIRMED! I was APPALLED! I canceled services that day (and booked with I Got Poop who was incredible) and still did not receive any confirmation information of the cancellation. I continued to follow up to ensure a full refund and proof of cancellation. Again, they had the wrong contact information and have yet to provide an official receipt of refund. This was the most unprofessional, disorganized organization I have worked with for major event organization. It feels like a scam to work with them.
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
