If I could give zero stars I would. I placed a reservation over a month in advance of my event. I was charged but never sent confirmation of my order. A week before the event I called to confirm my order. I called multiple times, I filled out the help form on the website, and I emailed. No one ever contacted me back. Finally I was given a confirmation number by someone on the phone. The day of the delivery, Thursday, I called again to confirm, was assured that the portable toilets were going to be delivered. Delivery day passes with no delivery. The next day, Friday the day of my event, I call again. Was told by the first person I spoke to that I was on the list for delivery, that my portable toilets were on the way. Then I am contacted by Mel from ASAP who says the local vendors were actually never given my order and they won’t be able to deliver until Saturday morning, three days late. I said I would not pay for the toilets if they are delivered three days late, my event would be ruined. Mel told me they did not have the authority to give me a refund and would contact their manager. In the mean time I call local vendors and find someone to deliver portable toilets same day. Then Mel from ASAP calls me back and says they can deliver because they found another vendor, the same vendor I found on my own. I said no please cancel my order I already found someone. Mel, said no I would not be able to cancel my order because I said I would accept delivery one day late. I explained to Mel that he had just explicitly told me I would not get the delivery until Saturday therefore I took my business elsewhere and a refund was in order. Mel was very rude in tone, said I would not get a refund and his manager would call me to discuss. I never received a call from the manager, no toilets were delivered and ASAP still has my money. They are thieves! Take your business elsewhere!***edit to follow up***They did not refund my money I had to dispute the charge with my bank. Additionally, a couple of weeks ago they charged an automatic debit of $1079 on my card for ‘servicing’ the porta potties that were never delivered. I have also had to dispute this fraudulent charge with my bank and block the merchant entirely.
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
