asaptickets.com

I booked my ticket with them two months ago. They lied about baggage whilst booking the ticket and o

I booked my ticket with them two months ago. They lied about baggage whilst booking the ticket and once my ticket was booked, they said they cant help it. Due to some personal circumstances I could not take the flight. I asked for my invoice straight after I booked my ticket but never received it.

Every time I contacted them about the invoice, they told me they wanted more money so they can then return me a little bit of taxes back. When I said I want my invoice and not the taxes, they have no clue what I was talking about.

When initially I started asking for the invoice, my call was actually taken by four people who has no clue what I wanted and said their manager will call me back. Obviously, I never received a call back.

I have spoken to over 20 people ever since and none of them seem to know what to do. When I wanted some itinerary change, Pahal tried to help me. When I did not need that change but instead I wanted the invoice, she could not help. So when it was about extra money then she was fine dealing with it but when it came to sending invoice which wont give her anything, she zoned out.

Few weeks ago Edvane from Asap tickets sent me an invoice of someone else detailing their names, address and other travel information and sent it to me. And when I contacted them telling them about the error, I got a reply that they have solved my query and if there is anything I want help with then I should contact them. I contacted them again and again I got the same email.

I will be taking this up with the ombudsman. They are breaching the data of other passengers and not providing the information I need. I believe they are paying people to write reviews. Otherwise this doesn’t seek right that they have high reviews but over 20 people have no clue how to send the invoice.

Date of experience: Jan 16, 2026