Review Time
Do not use asap tickets
Go directly through the airline
I could write various reasons but go through them at your own risk and you will tell others
They do hike prices
And are not transparent
To the ASAP Tickets Team,
I want to extend my sincere appreciation to Agent Hilton S. for his outstanding assistance with our recent flight arrangements to Orlando.
Hilton S. demonstrated exceptional patience and due diligence throughout the process. He answered all our many questions thoroughly and worked diligently to secure the specific dates, times, and pricing that worked best for my travel mates and me. He even went above and beyond by offering future assistance with car rental options.
Kudos to ASAP Tickets for having such dedicated staff, and heartfelt thanks to Hilton for making this process a breeze.
Rose H.
Omega our rep was very helpful finding a good flight and great deal. Provided information on on changes regarding our flight. Definitely would use this agency again. Well done
it is easy to book through ASAP and the agents seem friendly. But mistakes are made with scheduling dates and they refuse to accept their mistake. The change feeds are astronomical and a different set of agents take over that are rude. so there are two types of faces to deal with when working w/ ASAP. they also do not give any concession to travellers who have used them over 10 years. NEVER AGAIN.. but i know ways to use them.
Worst ticket buying experience I have ever had trying to purchase tickets to the Philippines. It was like buying a car, pushy people, trying to sell my upgrades ect. I will never use ASAP ever and don't recommend anybody to this ticket agency. I found better prices myself.
Doesn't matter if you're a client or a worker here, and I believe most of the reviews for this company are bought. worked for them for 5 months, the top person in our group of ~30 made ~USD 200 whilst making the company well over five times that, if you're a client just know that workers are basically forced to scam you and sweet talk you into buying a ticket (ALWAYS) above market average.
Why? You may ask. Proof? Sure
They get the tickets the same price every other travel agency does, then you'll call them and they'll mark the price up (obviously) to make a profit. And the worker will get 10-22% of that depending on their metrics.
For clients this means they'll get better prices if they just use any generic flight searching website instead of a travel agency.
For workers this means having to convince every client to pay more than every other website with excuses such as "quality" or "it's safer with us, look at our reviews", and if a client isn't convinced, you have to (for most cases) lower the price slowly the minimum markup, sometimes net 0. sacrificing your own gains to just complete a sale. Oh, that's right, every client that calls the company that you pick up and answer to will count as a "lead taken" even if they're an immigrant with no papers trying to book an international flight and you tell them that's not possible, that will count towards your metrics.
How many clients can you "work" with per day and how much do you get paid for each client?
- Each client will take around 40 to 90 minutes on average, some will take less, some will need multiple calls, some will need upwards to 3-4 hours depending on each case, if you're "good", you can sell to 20% of clients, this means most of the time you're on the phone, you're not getting paid for it. If you took 5 clients today and worked 10 hours but sold nothing, you get paid nothing.
The ones that you actually end up selling to, are mostly a mark up of between 0-50 USD, from which your metrics will dictate if you get 10-22.5%
"basic metrics" mean achieving 35$ required PER LEAD, not per sale, per L E A D, note that's 35$ of mark-up and a lot of clients are actually stupid and they won't take a bad deal.
This means, if 4 clients didn'y buy and you made a USD 100 profit from the 5th, you'll get "bad" metrics. so the grand majority of workers are stuck to the minimal metrics of 10-12%
This isn't eve good as a side-job, you'll be better of as a prostitute than a worker for this company- BUT HEY HEY, asap tickets recruiter over here is telling you that if you are a good boy and do a good job, clients will give you a tip, and since americans have a tipping culture, you'll usually get atleast a 20$ one.
This.
I got MANY tips. if you get a 20$ tip, you'll usually be seeing 2$ from that. You (by contract) have to lie to the clients and tell them the tip is going to you, when in reality the company takes majority of it. It's sad when you see a client tipping you more than 100 USD because he's grateful that you were patient and cared, or made good conversation, listened, or took extra time or answered calls at odd hours, basically a really good service, whilst knowing you'll be getting like 10 USD from that.
This is also why tips aren't specifically called "tips" and are something "among the lines" of tip.
I will never work at or use a travel agency in my life after leaving here, awful, sketchy freelancer contracts to avoid having to pay their workers something worth their time, why do you think they're ALWAYS recruiting new people, everyone leaves after a couple months, from the original group of around 30 people that i was put in (and for the underpaid asap worker that has to reply to this, no, i don't mean the training group), NO ONE works there anymore, we made a whatsapp group and most left in the span of 1-3 months, some stayed for a little longer but eventually left too.
If you're looking for a job here, don't get hopeful, don't have a "I can do it" mentality, you probably can do the job, it's not a difficult one and you just need communication skills and a computer. It's their contracts and business practices, their payment scheme and everything that comes with it, I don't know how they're still allowed to be in business doing this shit.
My experience with the service was disappointing. The customer support team was frequently unresponsive, disorganized, and not helpful. I had to reach out multiple times just to obtain basic information, and the responses I received were often unclear or contradictory. There was a noticeable lack of urgency or accountability throughout. Traveling with a young child necessitates clear communication and reliable assistance, neither of which I received. The long layovers, absence of proper guidance, and poor coordination turned the entire process into a much more stressful ordeal than it should have been. It was evident that the needs of a parent traveling with a minor were not taken into consideration or prioritized at all. Given this experience, I cannot recommend the service, particularly for families or anyone who anticipates reliable and professional customer support.
DISASTROUS EXPERIENCE! I spoke with a representative who kept me on the line for nearly 2 hours trying to book 3 round-trip tickets to a destination. After sending me an offer via email, he informed me that it was no longer available. Then, he suggested a more expensive option. He put me on hold, claiming he was arranging for us to sit together on the flights. Eventually, he assured me everything was set, and despite my frustration, I agreed to proceed. However, he then revealed that the new price was for just one ticket! It would cost even more to secure all three. My annoyance grew. He finally promised to advocate for my tickets and sent an email confirming everything was fine with a purchase order link. I booked, but later learned from the airline that he never arranged for us to sit together, meaning I'd have to spend more time sorting it out myself, with potential extra fees. Looking back, I wish I had opted for a more honest and reputable company instead of this service!
I booked my ticket with them two months ago. They lied about baggage whilst booking the ticket and once my ticket was booked, they said they cant help it. Due to some personal circumstances I could not take the flight. I asked for my invoice straight after I booked my ticket but never received it.
Every time I contacted them about the invoice, they told me they wanted more money so they can then return me a little bit of taxes back. When I said I want my invoice and not the taxes, they have no clue what I was talking about.
When initially I started asking for the invoice, my call was actually taken by four people who has no clue what I wanted and said their manager will call me back. Obviously, I never received a call back.
I have spoken to over 20 people ever since and none of them seem to know what to do. When I wanted some itinerary change, Pahal tried to help me. When I did not need that change but instead I wanted the invoice, she could not help. So when it was about extra money then she was fine dealing with it but when it came to sending invoice which wont give her anything, she zoned out.
Few weeks ago Edvane from Asap tickets sent me an invoice of someone else detailing their names, address and other travel information and sent it to me. And when I contacted them telling them about the error, I got a reply that they have solved my query and if there is anything I want help with then I should contact them. I contacted them again and again I got the same email.
I will be taking this up with the ombudsman. They are breaching the data of other passengers and not providing the information I need. I believe they are paying people to write reviews. Otherwise this doesn’t seek right that they have high reviews but over 20 people have no clue how to send the invoice.
I arranged my trip six months ahead of time. The service sent an excessive amount of paperwork, mostly focused on sales rather than essential details. For instance, when I arrived at the gate, they wouldn’t let me board because I needed an e-visa for entry into the Philippines. Now, they refuse to honor the insurance for their mistake of not providing the correct information prior to my travel. Ultimately, I ended up losing $2,000. I strongly advise against using third-party companies; opt for local options where you can speak to an experienced agent who prioritizes giving you crucial travel information instead of just selling trips and accommodations.
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