My experience with the service was disappointing. The customer support team was frequently unresponsive, disorganized, and not helpful. I had to reach out multiple times just to obtain basic information, and the responses I received were often unclear or contradictory. There was a noticeable lack of urgency or accountability throughout. Traveling with a young child necessitates clear communication and reliable assistance, neither of which I received. The long layovers, absence of proper guidance, and poor coordination turned the entire process into a much more stressful ordeal than it should have been. It was evident that the needs of a parent traveling with a minor were not taken into consideration or prioritized at all. Given this experience, I cannot recommend the service, particularly for families or anyone who anticipates reliable and professional customer support.
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