Doesn't matter if you're a client or a worker here, and I believe most of the reviews for this company are bought. worked for them for 5 months, the top person in our group of ~30 made ~USD 200 whilst making the company well over five times that, if you're a client just know that workers are basically forced to scam you and sweet talk you into buying a ticket (ALWAYS) above market average.
Why? You may ask. Proof? Sure
They get the tickets the same price every other travel agency does, then you'll call them and they'll mark the price up (obviously) to make a profit. And the worker will get 10-22% of that depending on their metrics.
For clients this means they'll get better prices if they just use any generic flight searching website instead of a travel agency.
For workers this means having to convince every client to pay more than every other website with excuses such as "quality" or "it's safer with us, look at our reviews", and if a client isn't convinced, you have to (for most cases) lower the price slowly the minimum markup, sometimes net 0. sacrificing your own gains to just complete a sale. Oh, that's right, every client that calls the company that you pick up and answer to will count as a "lead taken" even if they're an immigrant with no papers trying to book an international flight and you tell them that's not possible, that will count towards your metrics.
How many clients can you "work" with per day and how much do you get paid for each client?
- Each client will take around 40 to 90 minutes on average, some will take less, some will need multiple calls, some will need upwards to 3-4 hours depending on each case, if you're "good", you can sell to 20% of clients, this means most of the time you're on the phone, you're not getting paid for it. If you took 5 clients today and worked 10 hours but sold nothing, you get paid nothing.
The ones that you actually end up selling to, are mostly a mark up of between 0-50 USD, from which your metrics will dictate if you get 10-22.5%
"basic metrics" mean achieving 35$ required PER LEAD, not per sale, per L E A D, note that's 35$ of mark-up and a lot of clients are actually stupid and they won't take a bad deal.
This means, if 4 clients didn'y buy and you made a USD 100 profit from the 5th, you'll get "bad" metrics. so the grand majority of workers are stuck to the minimal metrics of 10-12%
This isn't eve good as a side-job, you'll be better of as a prostitute than a worker for this company- BUT HEY HEY, asap tickets recruiter over here is telling you that if you are a good boy and do a good job, clients will give you a tip, and since americans have a tipping culture, you'll usually get atleast a 20$ one.
This.
I got MANY tips. if you get a 20$ tip, you'll usually be seeing 2$ from that. You (by contract) have to lie to the clients and tell them the tip is going to you, when in reality the company takes majority of it. It's sad when you see a client tipping you more than 100 USD because he's grateful that you were patient and cared, or made good conversation, listened, or took extra time or answered calls at odd hours, basically a really good service, whilst knowing you'll be getting like 10 USD from that.
This is also why tips aren't specifically called "tips" and are something "among the lines" of tip.
I will never work at or use a travel agency in my life after leaving here, awful, sketchy freelancer contracts to avoid having to pay their workers something worth their time, why do you think they're ALWAYS recruiting new people, everyone leaves after a couple months, from the original group of around 30 people that i was put in (and for the underpaid asap worker that has to reply to this, no, i don't mean the training group), NO ONE works there anymore, we made a whatsapp group and most left in the span of 1-3 months, some stayed for a little longer but eventually left too.
If you're looking for a job here, don't get hopeful, don't have a "I can do it" mentality, you probably can do the job, it's not a difficult one and you just need communication skills and a computer. It's their contracts and business practices, their payment scheme and everything that comes with it, I don't know how they're still allowed to be in business doing this shit.
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