Dealing with Ascend has been a tiring experience. They refuse to acknowledge any mistakes they make, no matter how much proof you send them.The bar they have for themselves is unbelievably low, I had a sofa in a furnished rented property that had upholstery flaking from day one and metal springs coming up through the cushions which threw you off but they did nothing, this is what they deem acceptable. Clearly it was not usable, they confirmed this themselves in the checkout report (the key detail they ignore) but still don't acknowledge they made a mistake by not replacing it. They said the landlord refused to replace but he says he never knew. It shouldn't matter, either way it wasn't usable and they should have stepped in.They also attempted to deduct from the deposit maintenance fees for things we provided in hand to them that they accepted (with photo proof) and things that were never in the property, they still don't acknowledge this. Do yourself a favour and avoid them. They will never hold themselves to the same standard as they hold their tenants.
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We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
