I’m not one to usually purchase such products but I thought to give it a go. Read the terribly written instructions but followed nonetheless. This device is an absolute scam. Even on the lowest suction level it is incredibly painful (and I have a high pain tolerance) so to read Ascilys response to other peoples feedback is simply gaslighting. Ascily know what they are doing, this product doesn’t work. Like other peoples reviews, I’ve had the same experience. Bruising — I would add photos but doesn’t seem you can do that here. When I emailed them, this was their response: Hi Emma,I’m really sorry to hear that the product didn’t meet your expectations! We truly value your satisfaction and want to make this right for you.Right now, our return warehouse is based in USA, which means international return shipping can be quite costly.As per our return policy stated on our website, we do offer a money-back guarantee, but return shipping fees are the responsibility of the customer. To help you avoid those costs, I spoke with my manager, and we’d love to offer you a simpler and hassle-free solution:✅ No need to return the item—feel free to keep it!✅ Receive an instant 25% refundThis way, you avoid high return shipping fees, and we can resolve this for you right away. Many of our customers find this option much more convenient. However, if you still prefer to return the item for a full refund, you’re welcome to send it back to our return warehouse at the following address:Return Address:705 Boulder DriveBreinigsville, United States18031Please note that return shipping costs are the customer’s responsibility, and a refund will be processed once the item has been received and inspected.Would you like me to proceed with the 25% refund now instead? Let me know, and I’ll take care of it for you. 😊Best regards,CrineCustomer Support, AscilyNaturally I challenged this as it wasn’t acceptable. To say things like ‘many of our customers’ which denotes they experience this frequently, offering straight up a % of a refund as their strategy to keep most of the money from a product that doesn’t work and harms people, or send it back and run the risk of it getting lost, going to a potential fake address, and then waiting even longer for a refund. I asked for more of a refund because they lack transparency in their refund policy to allow for people to make informed decisions, and the fact that it’s a product that doesn’t work. Despite emails back and forth, with photos, with mentions of a faulty product, their final answer was that they would provide a partial refund. Done. No further consequences. Just a strategy to make money, with no accountability for faulty products, then gaslight their paying customers. Save yourself the money and brushing. Total scam. These guys should be shut down.
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Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite.