ascily.com

1.1
1.1 Based on 31 reviews

Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite....

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Average Rating

1.1

/
5

31 Reviews

5 Star
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4 Star
3%
3 Star
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2 Star
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1 Star
97%

All Reviews

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Berenice Coleman
Avoid at all costs! Risk of skin damage and limited refund options.

Avoid at all costs! This device can seriously harm your skin, and you may not receive a full refund, just a hefty medical bill instead. It almost caused significant injury to my skin. Even after switching it off, it didn’t release properly. The recommended areas for use include the legs, belly, back, and neck, but using it there poses a real risk of damage, potentially even internal injuries. It was incredibly painful. I communicated all of this to the company and only received a partial refund, with no possibility for a full return.

1
Date of experience: Dec 31, 2025
Lisa Hammill
Do not buy from them

Do not buy from them. Product received is not what was advertised and I have tried to return it but no one is responding to my emails.

1
Date of experience: Dec 20, 2025
Maria
DO NOT BUY THIS PRODUCT!!!!!

DO NOT BUY THIS PRODUCT!!!!!! they are difficult to work with, endless emails for a refund. they keep offering me different deals well we can give you 15% money back, then 30% it goes on and on. they want a pic of the product it goes on and on trying to get my money back!!!!!!! they are a scam

1
Date of experience: Dec 05, 2025
Lateefah Hughes
WARNING DoNOT BUY THIS HEALTH HAZARD

DoNOT BUY! It will damage your skin and you will not get a full refund, but you might get a hospital bill. Seriously, this device nearly pulled my skin off. Even when I turned it off, it did not release. They recommend using on leg, belly, back, and neck. You are at risk for true damage, possibly even internal depending where you use it on your body. SO, SO PAINFUL. Something was truly wrong. I explained all this to the company and received only a partial refund with no option to return for full refund.

1
Date of experience: Aug 20, 2025
Felix Cook
This company is a scam...stay away

This company is a scam...stay away. The kept promising that my product was 'on it's way' and sent a tracker saying it was at a warehouse about 10 miles away. After about 5 days of this I said I wanted a refund , then magically they said it was delivered. It was not. Looked up their delivery company, also a scam.

1
Date of experience: Jun 02, 2025
extremely dissapointed…

I was not happy and not assisted at all, this company is a SCAM, I did not receive my parcel but the money was taken . Buffalo indicted that the parcel was delivered i tried to reach out that it was not received Ascily indicated that they will assist nothing has happened.

1
Date of experience: May 24, 2025
Skyler Powell
Dodgy scam zero for this review!

I’m not one to usually purchase such products but I thought to give it a go. Read the terribly written instructions but followed nonetheless. This device is an absolute scam. Even on the lowest suction level it is incredibly painful (and I have a high pain tolerance) so to read Ascilys response to other peoples feedback is simply gaslighting. Ascily know what they are doing, this product doesn’t work. Like other peoples reviews, I’ve had the same experience. Bruising — I would add photos but doesn’t seem you can do that here. When I emailed them, this was their response: Hi Emma,I’m really sorry to hear that the product didn’t meet your expectations! We truly value your satisfaction and want to make this right for you.Right now, our return warehouse is based in USA, which means international return shipping can be quite costly.As per our return policy stated on our website, we do offer a money-back guarantee, but return shipping fees are the responsibility of the customer. To help you avoid those costs, I spoke with my manager, and we’d love to offer you a simpler and hassle-free solution:✅ No need to return the item—feel free to keep it!✅ Receive an instant 25% refundThis way, you avoid high return shipping fees, and we can resolve this for you right away. Many of our customers find this option much more convenient. However, if you still prefer to return the item for a full refund, you’re welcome to send it back to our return warehouse at the following address:Return Address:705 Boulder DriveBreinigsville, United States18031Please note that return shipping costs are the customer’s responsibility, and a refund will be processed once the item has been received and inspected.Would you like me to proceed with the 25% refund now instead? Let me know, and I’ll take care of it for you. 😊Best regards,CrineCustomer Support, AscilyNaturally I challenged this as it wasn’t acceptable. To say things like ‘many of our customers’ which denotes they experience this frequently, offering straight up a % of a refund as their strategy to keep most of the money from a product that doesn’t work and harms people, or send it back and run the risk of it getting lost, going to a potential fake address, and then waiting even longer for a refund. I asked for more of a refund because they lack transparency in their refund policy to allow for people to make informed decisions, and the fact that it’s a product that doesn’t work. Despite emails back and forth, with photos, with mentions of a faulty product, their final answer was that they would provide a partial refund. Done. No further consequences. Just a strategy to make money, with no accountability for faulty products, then gaslight their paying customers. Save yourself the money and brushing. Total scam. These guys should be shut down.

1
Date of experience: May 23, 2025
34floconV
Do not purchase from Ascily scam company

Would actually give this company 0 for their customer services. Do not purchase anything from this company. Their returns policy is a total lie, if you get your item and want to return it unused as I did, they will give you a return address , I sent the item back toThem, in this case was a cellulite machine. Postage international by every postal service. Was delivered to the correct address they gave me Return Address:705 Boulder DriveBreinigsville, United States and now they say they did not receive it because this address they gave me was wrong.They now have given me this address 705 Boulder DrBreinigsville, PA 18031USA. As you can see it has a postal code , . This is blatantly their fault and refuse to refund me the money. Ibam now taking up with my bank and trading standard. Company is a total scam selling cheap Chinese worthless goods

1
Date of experience: May 21, 2025
Jacinta Coleman
Do not buy this product!!’ I followed…

Do not buy this product!!’ I followed the instructions, lowest setting, lots of oil. I was majorly bruised and it actually ripped my skin open. When I wrote the company they wanted me to create a video to show them how this happened… even though I sent pictures of everything. I’ll eat the $90 I’m out but warn you DO NOT BUY!!

1
Date of experience: May 09, 2025
Bert Baker
This product causes extreme bruising…

This product causes extreme bruising even on the lowest setting. Used once & I look like I was ina bad accident. There is no 30 day refund

1
Date of experience: May 08, 2025

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Business Details

  • Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite.

  • email support@ascily.com
  • language https://ascily.com

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