Absolute crap customer service. Asda sold my parents two Amazon gift cards totalling £100 which were Christmas presents for us. Only just opened them to find the code gouged out. Turns out some fraud had occurred and the code was used the day after. Obviously someone had taken the code waited for someone to put money on it and then stolen it.
Asda initially fobbed us to Amazon who told us to go back to Asda as it was there problem. Only for the Plymouth UK Asda store manager to fob my parents off. Absolutely pathetic, the in store staff claimed this happened before. Honestly the store manager is scum. They've basically diddled my parents out of 100 pounds and told them to screw off. If this has happened before they should have recalled all the gift cards and checked them but apparently they could not give a crap.
All I can say is either don't shop there and definitely don't buy any prepaid cards there because their internal fraud controls are evidently pathetic along with their managers.
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