The website frequently crashes and often has products out of stock, particularly the cheaper options. The substitutes provided are sometimes quite absurd. Additionally, many items have a very short shelf life upon delivery, which feels like an attempt to offload them. On a positive note, the delivery drivers in our area are excellent—always polite and helpful. There are also some good special offers available, such as meals for two. The refund process is quick, although online refunds from the company can be frustrating. A weekday discount on the delivery pass is a nice touch. I hope the upcoming improvements to the delivery system live up to their promises. Unfortunately, customer service across all online platforms leaves much to be desired.
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