Out of four shipments this year, every single one has been reported as ‘lost’—either stuck in customs or missing after clearing. I've informed various companies to discontinue using this service. If you want your items to arrive, I strongly advise against using this shipping provider. Their performance has made me question whether they are mishandling orders.
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NEED HELP WITH YOUR PARCEL?
In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel.
Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support
Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused.
WHO ARE ASENDIA?
Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores.
WHAT DO WE DO?
You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country.
WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT?
It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point.
For more details please visit: https://www.asendia.com/shopper-supportSee more