Review Time
Out of four packages this year, three have been reported as 'lost'—either in customs or after clearing customs. I've informed various companies to stop using this service. If you want your items, I strongly advise against choosing this shipping option. Their inefficiency makes me question if they're mishandling orders.
Despite the negative feedback, my experience with this service has been quite positive. I had initial concerns after reading the reviews, but my parcel arrived ahead of schedule, even during the busy holiday season. Although there was a gap in tracking during international shipping, it was understandable due to local delivery processes. I placed my order on December 4th, and it arrived by Christmas Eve—very satisfied!
Out of four shipments this year, every single one has been reported as ‘lost’—either stuck in customs or missing after clearing. I've informed various companies to discontinue using this service. If you want your items to arrive, I strongly advise against using this shipping provider. Their performance has made me question whether they are mishandling orders.
If I could rate them lower, I certainly would. I am baffled by how they remain in business. I called to get an updated tracking number for a package headed to the US. All they could tell me was that it had been dispatched, but they had no information on who it was sent to or when, only that it was passed along. This leaves me with no way to locate the package, and they seem completely unaware of its whereabouts. My customer is missing a Christmas gift that cannot be replaced. The level of indifference and lack of support is shocking. I strongly recommend avoiding this service. It would be wise for the platform to reconsider their association with this company given the numerous refunds being issued as a result.
I had a very disappointing experience with this service. My son won't receive two of his Christmas gifts because our packages were 'lost.' One item was ordered well in advance, and the support team handled the situation poorly, refusing to expedite a replacement or issue a refund until they heard from the shipping service. I won’t rely on this option again.
If I could rate them lower, I would. I called to get a tracking update for a package, but all they could say was that it had been dispatched without any details on its whereabouts. This lack of information is unacceptable, especially when my customer is missing a Christmas gift. Their indifference is astounding. I recommend avoiding this service entirely.
Packages that arrive quickly from Europe take an unreasonably long time from the US. They seem to get stuck in various hubs before being handed over to this service, which is largely automated. When I try to escalate my inquiries, I receive no helpful responses.
I've been a regular customer of a certain platform, but after two consecutive shipments were lost with this service, I've decided to stop ordering. I’ve warned them that if they continue to partner with this company, I will take my business elsewhere.
It’s unfortunate that I can’t give a zero-star rating. I'm usually a regular customer, but my recent experience was frustrating. I discovered that my delivery was assigned to this service, which has a reputation for delays. Despite assurances of delays due to weather, the weather was clear. My parcel has been stuck at a nearby warehouse, and I feel powerless to resolve this since I paid for shipping. I hope to never deal with this service again.
I ordered a package from the US, but tracking halted on December 10. The tracking numbers provided were not recognized by any postal services. It appears that the parcel was lost in their facilities. To make matters worse, their internal records show it was delivered decades before I placed my order. I strongly advise against using this shipping option; it seems items are mishandled or stolen.
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NEED HELP WITH YOUR PARCEL?
In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel.
Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support
Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused.
WHO ARE ASENDIA?
Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores.
WHAT DO WE DO?
You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country.
WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT?
It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point.
For more details please visit: https://www.asendia.com/shopper-supportSee more
