We used the flex toll in JUL, it worked through some of the toll stations but not others. Unfortunately, I did not realize the failure until I received a notice that nonpayment of toll is now a €120 fee. The notice was dated OCT. Upon calling ASFIN to address, they said send an email with all information. By the time they responded, a month later, they said they could not help and the issue already went to collections. Now I must pay €300 and no appeal process. I feel very frustrated about the situation. It took ASFIN so long to notify me of nonpayment (months), and then so long to respond about the situation, that my nonpayment is now a serious matter and serious fee. I was not trying to avoid toll fees, there was an issue with toll flex and toll stations that I was unaware of. I even tried showing my charges and payments for the toll stations that were successful but they do not care. This is a very busy road and I can imagine that I am not the only one who has been taken advantage of with these type of issues and fees. Be careful using ASFIN products.
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The ASFiNAG is an Austrian publicly owned corporation which plans, finances, builds, maintains and collects tolls for the Austrian autobahns.