Ordering from Ash Newyork was a terribly disappointing experience. The dress I purchased arrived 8 days later than the proposed delivery date. It had a stain on it. And - when I went to proceed with the free return process, I was told "Exchanges and or returns are of course no problem, this can always be done within 30 days of receiving your item(s). As indicated on our website, we do not offer a free return service, we also do not have a department store in USA, we only work with our department store in China. We value our eco process, as indicated on our website, that is why we have chosen 1 central department store near our fabric. Enclosed is the return form, as we only have one warehouse in the world, we can only process returns through there. Returning to another address may result in the destruction of your package and will not suffice for a refund on your order. If that is not an option for you, we also offer the following: Since we prefer to avoid returns given the ecological process (CO2) emissions, you can then just keep your items and do not have to return anything. (For every 3 orders we plant a tree in the world). Here we can refund (10%) of your total order value to your payment method.
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