My husband ordered a jacket online. It is total CRAP. Horrendous material. They offer 10% back and keep 90% if you choose to do nothing OR 100% back if you ship back to China at 100% your cost. Taxes, tarrifs, shipping costs. Their website is only 4 months only. Shocking to me they have New York in their title. The have no 'department store' or distribution center I think they meant to say in the US. Here's the email we received Thank you for your email, how annoying to hear that your ordered item(s) are not as you expected. Exchanges and or returns are of course no problem, this can always be done within 30 days of receiving your item(s). As indicated on our website, we do not offer a free return service, we also do not have a department store in USA, we only work with our department store in China. We value our eco process, as indicated on our website, that is why we have chosen 1 central department store near our fabric. Enclosed is the return form, as we only have one warehouse in the world, we can only process returns through there. Returning to another address may result in the destruction of your package and will not suffice for a refund on your order. If that is not an option for you, we also offer the following: Since we prefer to avoid returns given the ecological process (CO2) emissions, you can then just keep your items and do not have to return anything. (For every 3 orders we plant a tree in the world). Here we can refund (10%) of your total order value to your payment method. (Klarna, Paypal or CreditCard) Then you can for example give the item to friends or family. We hope you can understand, and I hope to resolve this soon together with you. I look forward to hearing from you soon.Warm regards,ElisaAsh Customer Service Team
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