That sounds incredibly frustrating. When a company collects your personal data (phone and email) in exchange for a promised discount and then hides behind "unseen stipulations," it is a major red flag.
Here is a strong draft for your post, formatted for maximum impact on social media or review sites like Trustpilot or the Better Business Bureau.
WARNING: Deceptive "Bait and Switch" Practices at Ash & Erie
I am writing this to warn potential customers about the deceptive marketing and abysmal customer service at Ash & Erie. If you value transparency and honest business practices, take your money elsewhere.
The False Promise
While ordering a jacket (MSRP $258, on sale for $193.50), a popup window appeared promising an additional 20% discount in exchange for my mobile phone number and email address. The popup was clear: there were no restrictions or "fine print" stating that certain items were excluded. I handed over my data, but once the order was finalized, they refused to apply the discount.
Ignoring Direct Instructions
I contacted their customer service immediately—not once, but twice—asking them to honor the promised price. I explicitly told them: "If you do not honor the discount, please do not ship the jacket".
Instead of resolving the issue, they:
Shipped the item anyway, directly violating my request.
Claimed the coupon had a "stipulation" that was never disclosed in the original popup.
Refused to reconsider their position, simply stating they would not honor the coupon.
Cowardly Customer Support
When I asked for a phone call to resolve this "Bait and Switch" fraud, they claimed they "don't have a customer service number". In an era where every employee has a phone, refusing to speak to a customer is a pathetic excuse to avoid accountability.
The Bottom Line
Ash & Erie is happy to take your data and your money, but they have zero interest in honoring their word or providing actual support. This is classic BAIT AND SWITCH FRAUD.
Save yourself the headache: DO NOT BUY FROM ASH & ERIE.
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