I had an online chat with one of their representatives after receiving a demand for payment which included a fine of £30 for late payment. I was told by the gym on joining that the cancellation policy was different to the one Ashbourne were claiming I had signed up to. After (I presume) they had contacted the gym, they agreed that the account would be closed and I had nothing left to pay. A week later I get another demand for payment with an extra fine on top of the previous one. After contacting them again they confirmed it was a system error and my account was truly closed this time. We'll see if I get another email next week! The staff I spoke to were very helpful but it's not really acceptable to hound people with emails demanding money when you've already been told you don't have anything to pay. UPDATE: Ashbourne did contact me again and apologise for the error, to their credit.
Claim your business profile now and gain access to all features and respond to customer reviews.
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
