Misleading Stock Claims - Ruined Holiday Plans. I am extremely frustrated with the service from the company. When I bought my bedroom set, the store manager assured me they had "plenty in stock" and that delivering the complete set by my deadline would be no issue. I specifically needed this set for out-of-town guests during the holiday season.
The Timeline of Failures: • 12/19/25: The night before my delivery, I received a text saying my headboard "did not arrive." I was asked to accept a partial delivery, despite their assurance that it was available when I paid. • The Delay: I was informed that the headboard was on "extended delay" until December 27th—after my guests had already arrived. • 12/28/25: A day past that new deadline, and I still do not have a functional bed. • Damaged Goods: To make matters worse, when some parts for the headboard finally arrived, they were visibly damaged. I am now stuck with broken components and an incomplete bed while my guests are sleeping in my home. Lack of Accountability: I reached out to express how disappointing and inconvenient this is. Even after speaking with another manager, the only solution offered was a refund on the delivery charges. Guess what? That charge still hasn’t been reversed. This feels like a classic bait-and-switch: tell the customer it’s in stock to secure the sale, then fail to deliver when it matters most. With the dishonest stock claims, damaged parts, and zero accountability shown by management, this has been a nightmare. If you have a firm deadline or expect honesty, do not shop here.
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