Ordered an adjustable base and bed for delivery, specifically paying for a premium delivery service. Delivery personnel claimed there was no hardware to assemble the bed, and someone else would need to come out days later to finish the job. They also mentioned that the company only allows them 15 minutes for this service, including assembly. It has been weeks, and no one has come to bring the hardware. I am concerned about safety, especially with a child in the house. I’ve tried reaching customer support but have only encountered automated responses. I feel completely ignored and frustrated. I want a refund for the delivery service fee and the hardware so I can find someone else to help. I should have heeded the negative reviews before purchasing.
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