I purchased six items from Ashley Stewart online, on 4/6/17, and received them on 4/12/17. I had a problem w/ three of the items being too large; no fault of the theirs. Since I had just purchased several items in the store on 4/10/17, and knew that two of the items that I needed to return were available there, in the size that I needed. I called them, on 4/13/17, in order to find out if I could exchange the items in store, rather than, returning to 'dot com'. After being on hold for over 15 minutes, "Karen" answered (I was on hold for over 10 minutes the first time I called, but had to hang up before I'd reached anyone). I said, "wow, I have been on hold for over 15 minutes", as I was about to finish my statement, "Karen" interrupted and said, "calm down, it used to be 30 minutes! How can I help you?" Mind you I never raised my voice, however, I was, rightfully, upset about my wait time. At that point, I was steaming, and said, "great customer service--no thank you", and hung up, before I'd really said something mean!I have shopped at Ashley Stewart for years, and love their clothes. I have only had one bad experience, prior to this one, and that was in the store w/ a rude employee, years ago. This particular bad experience has unnerved because, while I am sure Ashley Stewart has a diversity of customers, every time I have gone to any of their stores, the majority of their customers (99 to 100%) have been like me, Black! I am so tired of spending my money and making people rich, and being treated like dirt! I think that this experience has been so upsetting to me because of the recent climate in American... This has prompted me to do what I have felt in my spirit for a few years now, but have been too afraid to do, which is, start my own business! So, for that, I am grateful!
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Dedicated to women who love their curves
Ashley Stewart started in local neighborhoods across the country. As an iconic women’s fashion brand, we’ve always stood for fashion forward, on-trend clothing at an affordable price. Now with 89 stores across the country, one of the most socially engaged online communities, and a leading eCommerce business, Ashley Stewart is your neighborhood brand gone global!See more
