ashridgetrees.co.uk

3.8
3.8 Based on 160 reviews

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners...

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MR BORIS V KONOSHENKO
5 weeks of delay, with the lack of communication regarding this delay

I made my order on 18th Dec 2025. It was expected to be delivered by 09 January 2026. Now it's 16th Feb - and nothing was delivered. No emails were send to inform me about the delay. I have to chase the Ashridge Nurseries myself by email (it's only option to contact them now, they don't answer the phone now) - and received "Currently, the order is tagged with "No ETA" and is scheduled for delivery in the week of 23 February 2026. We sincerely apologize for the lack of earlier communication regarding this delay and understand how frustrating this must be. At this time, your order is still unfulfilled and awaiting dispatch. You will receive an email notification as soon as your order is dispatched". So, it's going to be 5 weeks of delay, with no proper communication about that ! Would you call it 5 star service?

1
Date of experience: Feb 16, 2026

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