Review Time
Order ASH-8091095.
My original review was scathing of the order I had placed and the lack of communication from there on, given remedial action I am editing my review upon a better service received.
Having spoken with a person and no AI today, my issues were rapidly corrected and apologies were given. The staff member Dan had explained due to the poor winter weather this year that the rootstock were in poor status hence the no stock after the order was placed.
The order was upgraded to one they had in stock, which I am grateful for, as this does mean I don't need to change my layout/plans for my mini orchard.
I do appreciate the rapid response to the issues and the service provided there after.
Order ASH-8091095.My original review was scathing of the order I had placed and the lack of communication from there on, given remedial action I am editing my review upon a better service received.Having spoken with a person and no AI today, my issues were rapidly corrected and apologies were given. The staff member Dan had explained due to the poor winter weather this year that the rootstock were in poor status hence the no stock after the order was placed.The order was upgraded to one they had in stock, which I am grateful for, as this does mean I don't need to change my layout/plans for my mini orchard.I do appreciate the rapid response to the issues and the service provided there after.
Order (ASH-8093769) placed a month and a half ago. Payment was taken within a few days, but no plants have been delivered.The plants were advertised as “in stock” at the time of purchase, yet shortly afterwards they were no longer listed as in stock. Despite three emails, all responses appear to be automated, simply stating there is no ETA and no information on when delivery might happen.It’s unclear why payment is taken immediately if there is no confirmed stock or delivery timeframe. Very disappointing experience and poor transparency.Hope this will help resolve the issue fast so the feedback to turn from red to green.
I made my order on 18th Dec 2025. It was expected to be delivered by 09 January 2026. Now it's 16th Feb - and nothing was delivered. No emails were send to inform me about the delay. I have to chase the Ashridge Nurseries myself by email (it's only option to contact them now, they don't answer the phone now) - and received "Currently, the order is tagged with "No ETA" and is scheduled for delivery in the week of 23 February 2026. We sincerely apologize for the lack of earlier communication regarding this delay and understand how frustrating this must be. At this time, your order is still unfulfilled and awaiting dispatch. You will receive an email notification as soon as your order is dispatched". So, it's going to be 5 weeks of delay, with no proper communication about that ! Would you call it 5 star service?
In December 2025 I ordered plants. The order on website changed and plants were removed without me specifying this. It was not possible to speak to anyone on the phone (just a message to say to email them). All emails are answered by AI and not by a human and the information provided back is vague and untrustworthy.
Ashridge confirmed my order on 28th Sept 2025 advising "Payment is only taken from your card when your order is about to be packed". Ashridge emailed on 17th October to say "your card will be charged in the next few days". Ashridge emailed on 8th December advising a delay and that "Delivery is now estimated near the 19th December 2025." I sent chaser email on 30th Dec (no response) and phoned on 7th Jan (went through to answer phone) but got an email response advising "scheduled for delivery in the week of 12 January 2026". It's now 21st January and no delivery or updates.
This is the first time I have ordered from Ashridge Nurseries though I have used several other well known online nurseries before. Personally, I found the service I received from Ashridge Nurseries exceptional and much better than other similar providers. I ordered the hedge plants, advised them that I needed them by a specific date as I was planting them at my elderly mother's address some distance away from where I lived. Within 24 hours of advising Ashridge of this, they acknowledged receipt and arranged a timely delivery. The dry root hedge plants were in brilliant condition when they arrived and have been planted. My order was only to the value of c£35 and despite this low value order, I received a brilliant service which well exceeded my high standards. Very Highly Recommended!!!!
I ordered fruit trees and roses from Ashridge earlier this year. They do not take your money until they despatch your order which I very much appreciated. I also messed up my order and contacted their support team. I got a response that very day, they corrected my mistakes, made sure I didn't pay too much postage and sent a copy of my revised order to me.My order arrived and I had a couple of missing items, once again I contacted them and once again I got a same day response. Mistakes are easily made, it is how they are put right that matters. My problem was rapidly fixed to my complete satisfaction.The trees and roses are top-notch quality, really lovely plants, healthy and fresh with good roots and well branched. They have clearly been raised well and cared for. I am impressed with the service I've received from Ashridge and the quality of their plants, I will most definitely be ordering more from them next year.
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Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners
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