I chose Ashtons Legal based believing I would be in capable hands. Unfortunately, my experience has been deeply disappointing and has left me devastated, frustrated, and angry.From the outset, I was led to believe I had a strong case. At no point did I expect that, after nearly a year and a half of pursuing this matter, I would be abruptly informed via email that the case was being closed—based solely on the opinion of a single medical expert who, in my view, failed to thoroughly review all of the documentation. I now have just one year left before my legal window to make a claim expires.Throughout this process, I was forced to do constant chasing. Many of my emails went unanswered, and I was repeatedly left in the dark. When responses did come, they were often excuses about other cases taking precedence over mine. It wasn’t until I formally raised a complaint that I finally received any meaningful communication. I first contacted your firm in February 2024; yet it took until June 20, 2025, to receive the medical expert's report. I understand legal cases take time, but this level of delay is unacceptable.Now, I’m under urgent time pressure to seek a second opinion from a new solicitor—something I must do despite feeling completely disillusioned with the legal profession as a whole due to this experience.I strongly urge others to research thoroughly before placing trust in any firm. My experience has made me feel like just another case number—easily dismissed when no longer deemed viable. A courteous phone call, proper guidance, or any human approach would have been appreciated. Instead, I received none of that—just a cold email and a closed door.This has been a genuinely appalling experience.
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Ashtons Legal lawyers is a full service law firm covering business, individual and injury legal claims, acting for clients throughout East Anglia and beyond
