I returned a pair of shoes after running on the treadmill for 20 min (they were too short). The refund was denied after sitting in their warehouse for 6 weeks!! Multiple emails and phonecalls from me in the meantime. And I was told that if I wanted them back, I would need to provide a prepaid label immediately because they would only keep them for a few days. What??? I spend $50 on a label and the emails I sent with the label were ignored. Multiple phone calls later, and charges that I needed to pay to FedEx because they arrived to pick up the shoes and the shoes weren't available, the shoes were finally sent back. The entire experience was incredibly frustrating!
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